Returns + Shipping
Free shipping minimum must be met before taxes and after discounts are applied.
Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.
If you receive a product from us that appears to be wrong product sent, damaged or defective, contact us immediately at email@example.com. We will gladly exchange damaged orders reported within 72 hours of delivery. Photos of damaged product are helpful and required.
If the shipping box is tempered please don't receive the box connect with us immediately. In case of broken product we need opening video to provide you with the new product.
Note: Bath bombs are fragile products, they are rock solid we make sure to wrap them properly but due to bad handling they might break, in this case, we won’t be able to ship another.
Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount will be applied before shipping, handling, and tax. Some exclusions may apply.
MISSING PRODUCTS OR PRODUCT NOT RECEIVED.
If there is a problem with your order if products are missing please update us in 72Hours otherwise we won't be able to connect shipping services for the same.
We do not accept returns of our products due to the environmental impact of reverse shipping and sanitary reasons! Over 5 billion pounds of waste is created annually due to reverse shipping! We do still want you to be happy with and excited about your purchase, so if you have an issue, please email: firstname.lastname@example.org. All requests will be handled on a case by case basis.
We strongly encourage you to read our product descriptions, ingredients and care instructions thoroughly and to make well-educated purchasing decisions. If you have any questions, please email us prior to purchasing. Hence we don't accept order cancellations in any case.
For a refund of the product purchase price, Shipping costs are non-refundable. Customer is responsible for all return shipping costs but we will happily pay shipping fees if the delivery is a mistake of Kaura’s (for example, you received a broken or wrong item). For all of our straight sales, you can't return products.
If your order has already been processed for shipment (your shipping label has been created and the shipping confirmation email has been sent to you), then we will not be able to issue you a refund. The shipping costs will not be refunded in this case either.