FAQ

FREQUENTLY ASKED QUESTIONS

 

SHIPPING INFORMATION

How much do domestic customers have to spend to get free shipping?

We offer free standard domestic shipping within India on orders over 1199 INR.

Do you ship Internationally?

At the moment we only ship within India (standard shipping rates apply). Unfortunately, we've had issues with customers not getting their products in other countries due to customs in the past so we've decided to hold off for the time being until we can ensure a better customer experience!  

How long will it take to receive my shipment?

We process orders within 1-3 business days of receipt.  

  • Express service-- 2-4 business days
  • Surface service -- 5-7 business day

Where do you ship from?

We ship from Ujjain or Indore, Madhya Pradesh India and transit time varies based on location.

Do you offer rush shipping?

Yes please contact us for expedited shipping. Please direct message us on our Instagram page for quick revert @kauraindia. Please select express shipping option at the checkout.

PRODUCT INFORMATION

Do you run sales?

At Kaura, we believe that the full value of our products is represented in our price. We don't often run sales or discounts. We do, however, love to reward our loyal customers by offering the occasional promotion on our social platforms and by invitation in our newsletter.

Follow us @kauraIndia and join our Clean Community newsletter to be the first to find out.

Kaura Principle?

Kaura is founded on the principle that nature has provided us with everything we need to thrive. Therefore, our products are formulated with completely natural recipe and mostly organic quality ingredients.

Where are Kaura products made?

Each product is made and packaged with Hand and utmost attention and style in Ujjain, Madhya Pradesh, India.

Kaura packaging?

Our bars and soaps come wrapped in recycled kraft paper. This may result in the oils leaking into the paper, but should not compromise the integrity of the bars or their performance. If the paper is clean when your order arrives, please recycle or compost it.

Kaura Gift Box packaging?

At Kaura we work for best customer experience where we design eco-freindly plastic-free beautifully handcrafted gift boxes with an amazing gift wrapping papers to choose from.

Are your products organic?

Many of our products are made with organic, wild harvested ingredients. We take extreme care sourcing our ingredients.

Are Kaura products tested on animals?

Never. 

What is the shelf life of Kaura Products?

Shelf life varies for each product and is specified on our product pages. If you have a specific question about a particular product please reach out for more information.

What are some of your best sellers?

As a clearly biased party, we love everything. That said, we would be more than happy to help you choose products that will work best for you.  Email us at indiakaura@gmail.com with any questions and we will get back to you right away.

Can you recommend products to me based on my skin type?

Absolutely! Email us at indiakaura@gmail.com or you can direct message us at our Instagram page @kauraindia and tell us a little bit about your skin type and what skin care products you're using currently and we can help you out.

Out of stock?

We rarely run out of stock but, if we do, we apologize for the inconvenience this may cause. If your item is out of stock we now offer pre-orders (on a select basis), however in order to reduce our carbon footprint, the entire order will be held until the pre-ordered items are in stock.

Promotion and codes?

Promotion and discount codes cannot be combined. Only one promotional/discount code may be used per order/transaction. Promotional codes and discounts will only be available for dates and times stated and will not be applied retroactively to past orders. Discount codes must be applied at time of purchase. If the code is not working, please contact us before placing your order. All sales are FINAL.

 SKINCARE INFORMATION

Why should I use natural skincare products?

The cosmetics industry is largely unregulated in the India, so we believe it is imperative that customers have access to the safest, most effective skincare options. We take great care to ensure that each of our products are just that: safe and effective.

 

Privacy Policy

We never share your personal information with anyone. Please read more under privacy policy tab.